You can contact me through the website form or by emailing madebytippykalene@yahoo.com. I typically respond within 24 hours.

Avoid excessive pulling, dropping, heat, water, and harsh chemicals. Small parts may present a choking hazard, so keep them away from young children.

Hand wash only with mild soap. Do not soak, microwave, freeze or place in the dishwasher unless the product description says otherwise.

Contact me within 2 days of delivery and include photos of the item and the packaging. I will work with you to resolve the issue.

Because personalized items are made specifically for you, they are not eligible for returns or exchanges. Please contact me if your order arrives damaged or incorrect.

Changes or cancellations must ne requested quickly. Once I begin making a personalized item, changes or cancellations may no longer be possible.

Digital proofs may be available for certain personalized designs. Color may appear slightly different than they do in person.

Rush orders may be available depending on my current workload and the availability of supplies. If I am waiting on materials to complete your order, I may not be able to accommodate a rush request. Please contact me before placing your order, and I'll do my best to let you know what is possible.

Shipping time depends on the carrier and destination. You will receive tracking information once your order has shipped.

Most orders are completed within 24 hours before shipping. Custom or larger orders may take longer.

Yes! Each item is handmade with care. Because of this, slight variations may occur making every piece unique.

Yes, custom orders are welcome. You can choose colors, themes, name, working, and other details depending on the item.

Contact me before ordering or leave your customization details in the box provided on the product page. I may reach out if I need clarification.